Return and Refund Policy

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company—it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing delay before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at contact@kanvell.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange your item for the same one, please email us at contact@kanvell.com and send your item to:
Calle Cerceda, 20, 28052 Madrid, Spain.

Shipping

To return your product, please mail it to:
Calle Cerceda, 20, 28052 Madrid, Spain.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.